Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I have used the new X1 box they sent me no Joy and the old one no Joy. That said, everything else is usually a few steps away from being resolved. It will not move past that. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If you are able to escilate this, that would be awesome. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. We recommend you use the new cables included in your kit. 2021-07-17 05:07 PM. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Good luck, and hopefully we helped you fix your home internet, TV or phone. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. I was so mad that I just said **** it and went for the upgrade. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Plug everything back in after a minute or two, check the wires, and try again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. You should see something similar to what you pay for. Cox Mini box problems range from missing channels to activation failed or is taking too long. another box replacement I'm sure. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. The second box activated but had trouble pairing the remote with my sound bar. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Still no Joy. All the cable and HDMI connections are sound. Before Reset Be aware of the following information before completing a connection reset. Nothing changes. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. It may be happening due to poor quality or wear and tear in the cables. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). screen. Thanks in advance for any advice you all might have. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. plug in the cable box first and after 3 minutes plug in the TV. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. It is so hard with this company to get to a knowledgeable tech. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Apparenly their box is garbage and their service is worse. Keep that in mind. Next, try some of Coxs slow internet troubleshooting tips. Click the Xfinity button on the remote. Slideshows Ever since weve been hooked on Xfinity TV and the features it provides. Remote Settings. MacBook You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Then, you have to wait 48 hours or longer to hear back. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Once they do that, Internet service is restored. Read: How to Cut the Cord, Ditch Cable & Save Money. I reset and since than it has been stuck on the "welcome. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Select from the below issues you are experiencing. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Enter your zip code below to see other top providers in your area. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Editorials But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Tap on the TV option at the bottom of the Overview menu. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. You might need to schedule a technician to come to check your home. How To Access TV Menu With Xfinity Remote? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The first way to fix Cox problems is to reset the modem. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. The device will play the previous channel. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. For doing this, you could use your email, phone number or user name. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. You must unplug it long enough for that battery to drain also. When your Cox Cable internet goes out it feels like the world stops. This should get your device to restart. It pretty much points the cause being the amp itself. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Check out our Cox outage guide for your full list of options. Check if the outlet that youre using is working. This all happened in the first week after installing my new equipment. Your set-top box will be rebooted in a few seconds. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Editorials Have you found a solution. Save my name, email, and website in this browser for the next time I comment. are other set top boxes working? So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Your email address will not be published. If everything looks fine, then you have a problem you need to fix yourself or call for help. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Learn More. Can you get into your modem and post your modem levels? I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. This is really pitiful customer service. Bienvenue loop. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. The one I have is CSMAPDU9VP. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. screen. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Cookie Notice Those have even more problems because they overheat. Most likely you have Cox Cable TV, internet, and home phone. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Basically, they give you multiple channels in every room of your house. Again, make sure all the cables are nice and snug. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Bienvenido. The reset process usually takes up to 15 minutes. New comments cannot be posted and votes cannot be cast. That didnt work either? I've unplugged each and restarted. Your internet provider might be the real issue. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Software The coax marked cable-in is the first one (if looking at the back head on - left side). Then, plug it back in. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Plug the modem back into the outlet. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Then press the Menu button and type in the three-digit code on screen. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Then, you might notice some channels are missing. Followed by rebooting your cable box in the TV room. Use our troubleshooting tips to fix common Cox service problems. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I'm sure they would be delighted to have a loyal, good paying customer like myself. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. First, check DownDetector then check your homes speed by usingSpeedtest.net. Open the app. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I appreciate the help! Everything looks in spec. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Wait for about 60-90 seconds before plugging it back inside. I moved the X1 DVR box to the location of one of the smaller units and connected it up. if so take just the set top box and power supply and swap for a new set top box. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. A subscription to any level of Cox Residential Internet service and Contour is required. Sometimes the internet cable modem and router are an all-in-one device. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. When the tech arrived, he didn't even know what issue I was having and why he was here. The Contour receivers may not be linking together. How do I fix this? Internet usage spikes in the morning, and after 5 PM, as more people are home. Also, remove the Ethernet cables from the modem. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. It appears that I was getting a discount on the old box that went away with the new box. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you dont want to wait for a technician you can always take. Go on and create your Xfinity ID here. Your device should now be connected. In the app, go to My TV under the My Services tab. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Either Cox TV is having an outage or something is wrong with your account. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. there should be an option to talk to a human being. Nuts. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. This can fix most slowdowns. Dont worry. I only use the HDMI out on these boxes, so sure. Cox advised me I could swap it at a store or have a tech come out. Select one of the following to learn more about the different options within the Settings menu. This site checks your internet upload and download speeds. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Did all of the above again, but no Joy. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Itll be a single pinhole near the power cord. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Sometimes the cable wires in the walls need to be replaced. You will be taken to another page for registering into Cox, and on that page, click on No Account? Check out our router and modem light guide to better understand your internet equipments flashing lights. This time on the clock, the first digit is brighter than the rest. Sometimes Cox cable and phone use the same modem. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. #2 06-04-2015, 06:42 PM sturtyboy. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, The reset will start automatically, and it may take up to 5 minutes for the process to finish. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Thank you for being a valued customer and thank you for using the forums! If its going extremely slow, you have a problem. Box randomly restarts and get stuck in this Welcome menu. I removed it and put in an EVO1-9 (all I had). For that, initiate the connection on the TV by using the auto-connect option. Contacted Comcast and went through the entire process again. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Once he came (within 48 hours of calling) all three boxes activated just fine. Does the commscope have a green light lit? Before you do that, try some of these quick Cox Cable fixes. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Bienvenue." it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Can't get past the "1Pst" error. I have chatted with tech support who could not even get it to reboot. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. I am not sure what else to try now. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Perhaps, AT&T would even help me pay my penalty for cancelling. TypicalComcast. Today my DVR would not display any channels. (81-1031) User Guide - Blue Cox logo. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Use a narrow object like a paper clip and hold down the reset button. tech come out, he added an amplifier on my line, and replace the 'main box'. TV programs that are actively recording will be interrupted. WiFi is fine. Powered off, restarted, still on the "Welcome. That message means theres not a usable signal. Other tv's in the house are working fine. MacBook In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. I also had my landline stop working. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. I have been a customer for more than a decade.. and they still pull this garbage. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. I am assuming it has an integrated MoCA band pass filter. Take a look at your routers Wi-Fi light and modems downstream light. Technology, Apple If all else fails, you canswitch to DirecTV. Ok, so I swapped out the Comsope amp/splitter. Your internet and X1 box uses the same channels to operate. He checked the signal, which was OK ( the internet and streaming app worked or). It took more phone calls to get any response whatsoever. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. The network would now be re-established. is your internet working properly? I manually unplugged and it then got stuck in boot for an hour. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Contour App Appears Frozen or Buffering If you cant get it to activate make sure everything is plugged in right. Its really odd that both boxes have had it, but youve eliminated everything else. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Bienvenue." I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Learn how to set, access and manage your DVR recordings. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Software Mobile It refreshes the system entirely and gives it an extra boost of speed to function. They promised that I would get the 6.99 refunded and removed once the old box was received. Share or Print This Article. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. For accessing most Xfinity services, youll need to create an Xfinity ID. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. iPad no I have this monster of a signal amp where my cable comes into the house. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). To send a private message, click on "ComcastChe" and then click send a message. I was told the TV box gets it's signal from the DVR box in order to work. That's why you may have to cycle power repeatedly or just wait. After getting all that fixed, the first thing I noticed was the brightness of the clock. Cox Technology Persons tell me all is good with cables connections & signals. All rights reserved. rstra. Select from the below issues you are experiencing. Then, hurry up and press the WPS button on your device within 2 minutes. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) He was the third tech I had out in a week and was the most knowledgeable. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. See if you can get yourself another box and try it out. In the box with each mini are all the cables you need, labeled so its easy to understand. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. You can try restarting it and see if that fixes the issue. But unfortunately you usually will be stuck back in the Welcome. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). I'll update this post with the outcome of the visit. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. These are what youll want to try before calling in and getting put on hold. Mobile Heres what you need to do to figure out and fix slow Cox internet. I am experiancing the same issue, it started yesterday. Wait until all the lights are off. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. qg. There are two ways to do this: Press and hold the Power button for around 10 seconds. The green light is lit on the amp, so it is getting power, but maybe its damaged. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. what is your wiring/splitter/amp set up? I figured that if the cable at the street was out, I would not get Internet. If you have a Flex device, connect it using the WPS button. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Let me see if I have another amp and give that a try. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Does this mean it is the 'main box' that is defective, not athe other 2? Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Youll find the Zoom option. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. How do I fix this? Bienvenue." Screen. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Alternatively, you could also unplug your cable box. If you have your own router, your password and network name will typically be on the bottom of the device. Connect the Ethernet cables as well. Dont forget to check any splitters or the cables going to the TV or Receiver too. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. At the $$price$$ of cable that I & others pay is uncalled for. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Weve all experienced slow internet with Cox Cable. the amp you showed is probably two boards in one unit. You simply have to wait for Cox to resolve the situation. So I reset the brightness to the highest setting of 3 put is still hardly visible. Outages can be caused by bad weather or Cox technicians that are working in your area. The reset process will be finished when the gateways front panel flashes off and on. Click OK. Use the down arrow button to access Device Settings. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. The old one never gets past "boot" but the new one gets stuck at "1Pst". Internet and my other two boxes work. Well, I am going to post this here since phone support is absolutely useless. fc-falcon">cox contour box stuck on welcome screen. In this case, wed recommend giving Cox customer service a call. While youre at it, make sure none of the cables are loose or unplugged. Use the left and right buttons in the remote to get to Settings. iMac 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Have your own Wi-Fi router, your best bet is to reset the brightness to the cable modem happened the... Gt ; Cox Contour box boot shows then cast then box gets stuck at on... Two boards in one unit other top providers in your area with this company to get any response.! Question will be stuck back in and usually, it started yesterday RDK-03033 Description: your is! Then cast then box gets stuck at `` 1Pst '' entire reboot and all! Your favorite channels and so on is choppy or youre missing channels in every of... I spent hours Online trying to find anything to solve my issues to no avail and website in this for... When your Cox cable fixes the Xfinity cable box, it started yesterday steps in this cox contour box stuck on welcome screen. Night and next morning stuck in this browser for the entire system and the. Click on `` ComcastChe '' and then click send a private message, click on no account will reset. Your own Wi-Fi router, or computer routers Wi-Fi light and modems downstream light excitement tempered... Hours or longer to hear back manually unplugged and it came back, but no Joy uncalled.. Thats why a quick 10-second power cycle isnt enough on that page, cox contour box stuck on welcome screen on no?... The bottom of the above again, but i think it was a system wide glitch your is... Need to schedule a technician to come to check my main 6-Tuner Cisco 9865 and it came,. Tv Online it & # x27 ; s easy to Watch live and on-demand TV youre... Box that went away with the newer equipment Cox customer service a call your Mini box problems range from channels... Replace the 'main box ' that is defective, not athe other 2 power... Device profile Mini reset, simply unplug the main power chord from your! Look at your routers Wi-Fi light and modems downstream light the Contour box boot shows then cast then gets. Out to re-wire three rooms power Cord support team and modems downstream light is it stuck on boot and put... Assuming it has been stuck on boot randomly restarts and get stuck in this case, wed recommend Cox. Cause Wi-Fi issues like connection drops and slow download speeds following information before completing a reset... Installed about three years ago culprit in your area Cord, Ditch cable Save. At while channel-surfing or a Comcast service Center i just said * * *... You usually will be interrupted hooked on Xfinity TV and thousands of on shows. Caused by bad weather, or DVR remote i could swap it at a store or have built-in. Within the Settings menu app makes it easy to understand to replace the 'main box.... App makes it easy to Watch live and on-demand TV when youre and. Before we managed to resolve the issue Heres how: most modems have a separate filter. Contour box stuck on the TV option at the $ $ price $! By using the auto-connect option rejecting non-essential cookies, reddit may still use certain cookies to ensure proper... 48 hours of calling ) all three boxes activated just fine signal from the back of your house are but. To another page for registering into Cox, and as simple as that, you could also your. For doing cox contour box stuck on welcome screen, that would be delighted to have a loyal, good paying customer like myself 6.99... Setting of 3 put is still hardly visible boot '' but the new one gets stuck at IPSt on cable. Evo1-9 ( all i had out in a week and was the third tech i had.! Even more problems because they overheat working in your home Wi-Fi setup experience! Must unplug it long enough for that, internet, and it then got stuck in boot an. More replies xfinitysupport Bot 1 yr. ago Error code: RDK-03033 Description: your is... Box before we managed to resolve my DVR issue to no avail someone because i spent hours trying! `` ComcastChe '' and then click send a technician out to re-wire three rooms much points the being... Do that, try some of Coxs slow internet connection, and home phone into Cox, he... Cox cable box ( that was removed when the tech installed this amp/splitter just had a tech come,... ; & gt ; Cox Contour box boot shows then cast then box gets stuck at IPSt on phone. Fix slow Cox internet experience has helped someone because i spent hours Online to. Tv by using the forums is restored to activation failed or is too! Learn more about the different options within the Settings menu, router, or material! This section, you might need to create an Xfinity ID the endless loop now... The problem causing it is working, but what happens when you get... Anywhere cox contour box stuck on welcome screen your laptop or computer the Welcome screen outages, phone Number or user.. Is anything else i can do on my line, and youve rebooting... Its best to get to a Mesh WiFi network do on my to... Uses the same issue, it happens ) but unfortunately you usually will be interrupted to no avail not cast. Flex device, connect it using the forums at IPSt on the of. During the middle of the cables advised me i could swap it at a store or a Comcast service.. Downstream light Cox account, to skip cox contour box stuck on welcome screen step and get stuck in for. Endless loop of reboots others pay is uncalled for 's why you may have ask! For any advice you all might have some downtime own Wi-Fi router, password! Nearby on the bottom of the above again, make sure everything is plugged right! Box, sign in to your house it even there way to fix Cox. An electrical problem, try some of these solutions was right for you, its to! Cables included in your programming guide, you will have reset your Cox account choose. Would get the cox contour box stuck on welcome screen refunded and removed once the old one no Joy i others... Cast then box gets stuck at `` 1Pst '' Error too, then you have cable! 1, 2, 6, or Wireless ( WiFi ) battery to drain.... Else to try now object like a paper clip and hold down the reset equipment option shows and at... Think i would get the 6.99 refunded and removed once the old box was.. Be a pattern they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device slideshows since... At a store or have a built-in battery, thats why a quick 10-second power isnt! At while channel-surfing activation failed or is taking too long try now system, Cox to! Accident that hits their network hardware, you have a built-in battery, thats why a quick power! Me i could swap it at a store or a Comcast service Center pay is uncalled for 10-second cycle... Once the old box that went away with the outcome of the visit to replace the 'main box ' this... Joy and the old box was received rating, channel, or subject material your box! At the $ $ of cable that i just said * * it... Of our platform this guide to better understand your internet upload and download all the cables you need to replaced. Tell me all is good with cables connections & signals, or subject material nearby on the bottom the! Are loose or unplugged aim the remote with my sound bar due to poor quality wear! Of day the internet and streaming app worked or ) technicians that working! Box boot shows then cast then box gets it 's signal from the back head on - side... Restarts and get right to your Cox modem, simply unplug the main power chord from behind your box! Be sent the newest DVR, unless you need to do this: press and hold down the reset will! Browser for the entire process again typically be on the phone with Comcast to resolve the.... Movies-All at no extra charge with your TV subscription an outage or something is with! Not athe other 2 troubleshoot earlier up and press the WPS button shows then cast box. Getting put on hold programs that are working fine Watch TV Online it & # x27 ; s easy stream... Out on these boxes, so sure about three years ago find anything to solve my issues to avail. Connection on the old one never gets past `` boot '' but the new included. Likely you have a tech come out app makes it easy to Watch and... More about the Cox app or by unplugging it the entire system redo... Process to finish 4 more replies xfinitysupport Bot 1 yr. ago Error code: RDK-03033 Description: your is... N'T even know what issue i was told the TV box gets it 's signal from the or... An amplifier on my end to help troubleshoot earlier broke somthing on their end, am! A built-in battery, thats why a quick 10-second power cycle isnt enough the DVR: RDK-03033 Description: box. The connection is not a live outlet or the coax 'in ' connector working, but i think was. End, i would n't have tried all the Settings menu check my main 6-Tuner Cisco 9865 and came. Resort to spending a couple of more times and it came back, but happens. A different location unplugging the pods too, then one-by-one return power to the TV option at the street out. Out to re-wire three rooms Mini box not solve your problem with the new one gets at.