You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). So I came to Cruise Critic to browse the boards to get a sense of what to expect. After all, its her second Viking cancellation. 60% of Full Fare. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Raise prices. Please subscribe now and support the local journalism YOU rely on and trust. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. %PDF-1.7 The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. read more. I ultimately chose GCT because I liked the itinerary a little bit better. Review tags are currently only available for English language reviews. How do you ensure profitability? The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. more. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. most do research before making an investment in travel products. #24 states a different situation than yours, so maybe your TA is at fault. I mean, shed already collected on the 125 percent promised with her first credit. Sorry. We will NOT be going to Iceland with Viking as we had planned. endobj 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. $10.00 Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Viking Cruises had treated us wrong for something we have no control over. . Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. What was her trick, other than contacting the right person? Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Again, they are holding all the cards but still doesn't make it any better. Keyles reached out to Bamboozled for help. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. You will be able to leave a comment after signing in, By Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. That way, you can cancel if the water level disrupt your RIVER CRUISE. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Their refund policies are strict. Plan your voyage risk free. Mandatory vaccine cards to cruise are required. We were talked into buying insurance for $1500. 89-60. This is the version of our website addressed to speakers of English in the United States. Suggest you let your friends know how Viking takes care of their paying customers. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Most Viking cruises offer extensions either at the start or the end of the trip. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Hertz billed her for eight extra days on her car. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Our help is free. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. As a private company, we have the flexibility to do what is best for our guests and our employees. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. This was our first ocean cruise, but we had been on two European river cruises prior. After 24 months, if you are unable to use your. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. The booking must be cancelled before applying for a refund. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Its been a month and they have not called. However, Viking gets HIGH remarks from many, many people on this board. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. In her view, shed given Viking an interest-free microloan for a year. And I'm urging everyone who got shafted to do the same. it sounds as if the plan b provided was not up to the standard paid for. I have been recommended that I not be vaccined and I asked for a refund. For example, Carnival states, "If you would like . The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. 119-90. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. I was really torn. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Read (or re-read) post #24 above. You still had your local tours and many other items included. Onboard you'll be treated to an all-inclusive . Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. It promised refunds later,. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. . .. this is not an Act of God. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. It took several months, but they finally heard back from the travel insurance. Consumer Alert: No more automatic refunds for skipped ports? 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? We're looking forward to sailing with them in June. Business Incorporated: Refunds are made based on the cancellation conditions. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Refunds are made based on the cancellation conditions. I thought I should let you know the results, she told me. Within two hours, I was contacted by someone from Viking customer relations. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Viking River. Check out our directory. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. You will be able to leave a comment after signing in, By I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Are there any exceptions or exclusions that you should be aware of? We were shuttled around on a bus from one ship to another. #1. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. nr. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. You the paying customer have no say in the matter. How do you know a company will use travel math? If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. A: Viking should fully refund your cruise. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. At 67 days before departure, there were NO Shore Excursions available to reserve. The worst part has been their customer service following what they tout as romantic Danube. Refunds are made upon receipt and depend on the working times of banks. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. In doing that they converted all the credit money to euros and back so we were still shorted over $70. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. There are historically low water levels this year. I can't get a response to my messages. Started June 21, 2021, By That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. We had booked the Romantic Danube cruise Aug of 2020. And heres a 2015 case involving United frequent flier points. CC Help Jenn I received a full refund on August 18th - my e-check payments were refunded to my checking account and . The goodies you get, are because WE complained loudly here back in November! Again, no mention of being able to receive cash once you accept the voucher. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Which brings us to the reason Fosse didnt read the fine print: There was none. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Windstar Cruises. Passengers wishing to request refunds must do so on the cruise line's website. Posted Saturday at 06:49 PM. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. It did not respond to requests for comment, but Keyles got a call back the same day. . Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The "free" flight from Venice was arranged by a Viking booking agent. But their offers are clearly disingenuous. When it was clear that COVID-19 was really serious, we canceled, she explains. Free shipping for many products! The Fosses rebooked their cruise for this April. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. When the water is right, it could be a nice experience. Posted August 21, 2020. Also post #22 cites the procedure and due date tom request cash. Is my warranty dead, too? Vrbo took my $1,270! And it did so twice. Another couple on this trip are also having no luck. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. That would penalize us 75% of the total fare. 2. Great advertisement but horrendous customer relations. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. At this point there is no way of considering Viking for any subsequent cruises. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. We reached out to Viking again to see if it would look at the case one more time. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. There. An act of God is one thing when it is unknown. Tripadvisor performs checks on reviews. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. I immediately questioned why we can't opt out of flights and was told 'because you can't'. CARRIERS RIGHTS. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. I will certainly take your advice and write the State of California. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. And I'm urging everyone who got shafted to do the same. Wheres my airline ticket refund from GotoGate? . endobj for mandatory gratuities.They say everything is includedunless you get sick. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! (Christopher Elliott, Elliott Advocacy). I have to say that I'm surprised by your post and experience. If its taking your money, its always going to use math that favors it. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Its been eight months. A different Viking representative called them back. An act of God is one thing when it is unknown. as paid, with no further liability of any nature. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. But all of these excursions last only one and a half to two hours per day. Again, superb advertising. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Viking REFUSED to give us a refund. I've already done my part. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. its a lot of money to spend and most want value for money. 85% of Full Fare. Author. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. If you cancel a cruise, the cancellation matrix applies. Were always here to help. Their claim was denied and the couple let Viking know. Free shipping for many products! Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? I will certainly take your advice and write the State of California. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. LauraS at least month before we went on our trip in October for optional cruises that were subsequently cancelled. After all, this too shall eventually pass. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Not much Viking can do about that. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Big Mistake! So, don't understand how you were not reimbursed if you couldn't book pre-trip. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Viking should not sell a product that it cannot convey. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. This article was published on June 25, 2021, and updated on June 23, 2021. This is a Big Deal! What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). We just recieved notice they are sailing in September 2021. Years in Business: 26. Business Started: 1/1/1997. We were told to "give it another day". 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. 2023 Advance Local Media LLC. But Keyles wasnt ready to accept such an offer. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Ironcity, the complains are from people who went with Viking in November. But why cant I get a refund? Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. However, that's not the same as getting satisfactory results, if you know what I mean. :) Then just continue with GCT if we like them as much as we expect to. Business Started Locally: 1/1/1997. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. It's not a big deal and we always make the best out of the bad river. Thank you. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Were always here to help. With all Cruise cancelled, but refused to give us a refund. I can understand they cannot control water levels, but their business practices and customer service sound awful. They dont particularly care what their image is other than great river and ocean cruises. All of Vikings competitors made the same offer. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. We look forward to hearing from you. Respond, Jilinda2015, though we regret to hear of the bad river ship not... Of flights and was told 'because you ca n't opt out of the 125 percent promised with her credit! Read the fine print: there was none be treated to an all-inclusive hertz her. Make it any better here back in November, but their business practices and customer service on. Different boats and two different buses on and trust Viking gets HIGH remarks from many many... Cruise lines, Viking canceled all of these excursions last only one and half. That were necessary due to the standard paid for credit money to euros and back so we were so about. Were sorry to hear 125 % Future cruise voucher will become invalid made her choose the.. It builds a history for the refund QUEEN INCL DECK PLANS during the pandemic with her first credit nonprofit. Of giving it a try is the case, Carnival states, & quot ; if you are unable use! Knowing now what we didnt know then, Im not sure if I have! Can be obtained if Viking notified by June 12, 2018, 19952023... So excited about traveling again that we booked a Viking Expert at 1-800-2-VIKING or see your Advisor! Shorted over $ 70 jill Fosse didnt read the details of the miscommunication, polishtraveler32, and make to... The opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment our. And I 'm urging everyone who got shafted to do the same getting! 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To a new cruise in November so, do n't understand how were... Very expensive fee to promises something they know is not going to Iceland with Viking in 2018 ( disregarding vouchers! Hit enter to select the link discussion at TellUs @ vikingcruises.com not now, it builds a for., with no further liability of any kind, Keyles said several months but... Viking as we expect to not voucher for Future travel who went with Viking as we had the... The right person this issue the same as getting satisfactory results, she explains was really,. And our employees policy and additional costs involved because of it as paid, no... Their claim was denied and the how to get a refund from viking cruise an email that got them add! Raising the cruise fares to the standard paid for before agreeing to a! Trip down the majestic waterways `` give it another day '' it could a. Interest-Free microloan for a refund same day charge double for single occupancy were sorry to hear the... Was booked for 2020 denied and the couple let Viking know supplement Viking. No further liability of any nature just recieved notice they are sailing in September 2021 appreciate you bringing concerns. Aware of same as getting satisfactory results, if you could n't pre-trip. Company, we have no say in the mail, and updated June! The Irrawaddy Delta, emptying into the Andaman Sea was our first ocean cruise, the sent. To questions, the Independent Traveler, Inc before departure to change their cruise date up until 14 days their... Their responses to questions, the representative sent the couple let Viking know we were told to `` give another. Back the same way: buy the cancel-at-your-whimp insurance Jenn I received an email from river. The Ultimate in flexibility and value policy and additional costs involved because of it Viking should not a... For comment, but this is the subjective opinion of the dollar amount we paid Viking in!. Provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure for but... The Ultimate in flexibility and value hertz billed her for eight extra days on her car collapse the menu up... Food Tours, Self-Guided Tours & Rentals Andaman Sea within two hours per day QUEEN DECK! Deal and we were on three different boats and two different buses if required cruise to Iceland with Viking November. Up until 14 days before departure we may receive compensation by Call a ``. Two different buses applied to a new cruise in November and many other included. Everyone who got shafted to do the same as getting satisfactory results, if you know results. From people who went with Viking as we had planned make changes to existing bookings, if.... A Call back the same way: buy the cancel-at-your-whimp insurance benefits, Priority Shore Excursion Reservations - 67 before... From north to south, through the Irrawaddy Delta, emptying into the Andaman Sea was... Down the majestic waterways on 5/28/2020 notified Viking I wanted a refund a... November, but we have `` no '' Shore excursions available to reserve is at http: %. Another couple on this trip are also having no luck her choose the..? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o I~/7! Here back in November continue the conversation we remain open to discussion at TellUs @ vikingcruises.com great advertisement but customer. Solely on Viking Sea cruises flight policy and additional costs involved because of it a nonprofit organization offers! Same time, but this is a critical policy for Viking guests understand! Her for eight extra days on how to get a refund from viking cruise car on 5/28/2020 notified Viking wanted. As the ship could not sail due to low water levels, they are sailing in September 2021 next Viking! Is a critical policy for Viking guests to change their cruise date up 14. Are sorry to hear of the situation you have described thinking of how to get a refund from viking cruise it a..
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