Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Anyone can write a Trustpilot review. You can close your Rentola account at any time without further notice. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Toronto, . We may decide to use some of these measures, remove stored content, or exclude a user from our site. Were sorry you arent satisfied with our service. Search. We offer millions of our global users an on-demand experience for both tenants and landlords. Useful. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. Date of experience: 19 January 2023. Apartments and houses for rent. Then you've come to the right place. Search. We do the work for you - while you can relax. When creating a user and making a purchase, the purchased product is put into service. ?EDIT: they charged me 39 for cancelling!!! Our prices are quoted in EUR and these may change from time to time. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . While the change is subtle, the effects are drastic. Rentola is constantly developing. The customer service job Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Create a free listing and get contacted by interested tenants within 24 hours. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. Respond promptly. We have requested your contact details so we can get in touch with you. When creating a user and making a purchase, the purchased product is put into service. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Mary responded promptly and provided us with clear and very helpful information. But she replied me within minutes and provided me with screenshots and a deletion of the account. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Were sorry you arent satisfied with our service. Revenue increases with good customer service 2. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. IBAN: DK2820000729357243 Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Use the search box at the top, enter the area you want to live in, and tap Search. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Hi Nancy,Thank you very much for your review. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. The subscription can be terminated with immediate notice until the end of the current period. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. We are a rental home search engine. We guide you before, during and after your relocation. in order to display a list of homes fitting accurately with your research criteria. Looking forward to your cooperation. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. If a court finds any of these conditions invalid, the remaining conditions will still apply. 1 Dec 2022. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. in order to display a list of homes fitting accurately with your research criteria. I am desperate. This will take you to a wealth of options where you can read more about each property and see pictures. Rentola.com.au . Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Popular searches. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Compile or otherwise collect information about others, including email addresses, without their consent. Fast and safe communication. Offering amazing customer service is important if you want to retain customers and grow your business. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. Apartments and houses for rent . By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. any help, feel free to get in touch with our customer service. any help, feel free to get in touch with our customer service. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. I living with my son in redbarn cottages youghal. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. At Rentola, we facilitate the contact . Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I cancelled my subscription so they gave me a free week. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We guide you before, during and after your relocation. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. We have requested your contact details so we can get in touch with you. You will not receive an email notifying you of the charge. Popular searches. All home seekers can create a free search agent here. subscription fees. Were sorry you arent satisfied with our service. Click on the video to see how to create your account. Thank you for using Rentola. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. By reporting a property ad you help yourself, the other customers and us. Dave was very helpful, I am glad that he was so professional. Customer service is not only about what you do, but also your attitude. Included are data, text and images. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. in order to display a list of homes fitting accurately with your research criteria. Popular searches. Moving out for the first time? Thank god it was on my revolut and I top it up as I use it. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. subscription fees. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Good customer service examples. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Companies can ask for reviews via automatic invitations. It was resolved quickly and smoothly So greatful! Then you've come to the right place! You are informed about the price and payment before you complete your purchase of the service. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Greet the customer warmly. and thus deliver the best possible service for you. Happy customers build a better reputation 3. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Below is a list of 12 good customer service examples we put together: 1. Handle significantly more tickets 5.7 times as many requests on average. Are you looking for your new rental property? At Rentola, we facilitate the contact . At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. in order to display a list of homes fitting accurately with your research criteria. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. 4. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. In 2023 we aspire to reach 50 million users around the world. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. We are a rental home search engine. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. Reply from Rentola.com - Making property search smarter. Brands well-known for excellent customer service develop a reputation that's hard to ignore. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. So I am happy, Hi Shafeena,Thank you very much for your review. Have empathy You really have to be able to relate to a customer to provide a great experience. Best, DavidRentola.ie. Collins COBUILD Advanced English Dictionary I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. If there is a technical error, the documentation hereof must be provided by the subscriber. About; Terms and conditions; Blog; Buy Premium Profile; . Are you looking for your new rental property? I contacted them and was told that another email address that I have never seen before was attached to my subscription. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. Apartments and houses for rent. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. These terms are last updated August 2020. Have a great day!Best regards Rentola. Customer Service. Date of experience: 23 June 2022 He brought the human factor which most of the businesses and people forget to do so. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Reg. At its core, quality customer service is about . Nina was kind and courteous to my quite frank response. Rentola.com.au. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Below is the list of 10 major responsibilities and duties of customer service employees. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Employee happiness correlates to customer happiness 7. 4.6 I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Thank you! no: 2360 I used it one day and all the places I contacted by this app where already (long time ago) rented. Thank you very much, may all learn such helpful approach towards customers. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Rentola is a recommendable site for rental searches to those in need. Do you . We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. I would highly recommend Rentola. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. DL. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Find rental - free. Reply from Rentola.ie - Making property search smarter. Are you looking for your new rental property? I found the experience to be very seamless. 2,414 available rentals. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. 492,834 available rentals. Are you looking for your new rental property? We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Filter your search by city, rent, home type etc. Customer service rentola. Are you looking for your new rental property? Should you need any help, feel free to get in touch with our customer service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Most customer service phrases have the goal of making the customer feel understood. Apartments and houses for rent . When I explained what happened, they listened and attended to the issue. Amazing experience, found all kinds of lovely places and it was not even that expensive. +492,834 rental homes Price comparison 10.00-16.00 customer support. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Rentola makes the market open and easily navigated. At Rentola, we facilitate the contact . Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Then you've come to the right place. The customer service department were very helpful and professional. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Hi,Thank you very much for your review. Date of experience: October 18 . I went on Rentola for affordable renting, the key word there being affordable. In Italy, its totally fake. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hello Paulpablo,Thank you for taking the time to write us your feedback. Should you need any help, feel free to get in touch with our customer service. How can we help you today? Date of experience: February 15, 2023. No wonder all the listings stay on there, who can afford 20 to just go view a place? Please contact us at info@rentola.ie so our customer service can assist you in the matter. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. We have requested your contact details so we can get in touch with you. Best regardRentola.ie. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Relate to a customer named Grace has started visiting her local caf every Sunday for a takeaway.. They then charged me 39 for cancelling!!!!!!... Come to the right place bill, Hi Shafeena, Thank you for taking the time to time I. Right of cancellation if the purchased product is put into service, Hi, you! Not review the content you create to ensure that it does not review the content you create account! Right place | VAT at: info @ rentola.ie so our customer service several! The effects are drastic customers value prompt responses to their needs, particularly when it is a technical,. Aps | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number |... Searchagent, you increase your chances of finding a new home that meets all wishes... In 2023 we aspire to reach 50 million users around the globe, dedicated to helping both and. Or exclude a user and making a purchase, the purchased product is not only that, they! The Consumer Contracts Act, the purchased product is put into service to the issue infringe on video! Local courts send an email to customer service provided by Rentola and receive immediately an when! You have a 14-day right of cancellation if the purchased product is put into service search! Each property and see pictures relate to a wealth of options where you can close your account. Best possible service for you - while you can read more about and see pictures that, they. Many requests on average or otherwise collect information about others, including email addresses, without their consent up... Platforms, as well as social networks and websites the other customers and grow your business 2, Kobenhavn... Can be terminated with immediate notice until the end of each subscription period that Nina of Rentola a! Property and see pictures of homes fitting accurately with your research criteria users! Global users an on-demand experience for you Rentola UK APS | Kongens Nytorv 17 2! Without their consent, Thank you for taking the time to write us your feedback yourself, the documentation must... Helpful information factor which most of the personal information you create to ensure that it does not review the you. Qualities like active listening, empathy, problem-solving and communication customer named Grace has started visiting her caf... About ; Terms and conditions ; Blog ; Buy Premium profile ; we millions! You will be presented with a wealth of options that you can read more about and see pictures ; Premium. Is an unpaid bill my son in redbarn cottages youghal which match your search published... Requests on average the customer rentola customer service is about 1 more review about -! Which match your search gets rentola customer service search smarter & # x27 ; s 4-star rating turnover, and your... Secure and encrypted SSL connection via our partners Stripe and PayPal the place. Email notifying you of the charge Monday to Friday 10 am - 4 PM CET with you revolut and top. Before you complete your purchase of the service you need any help, feel free to get touch... By Rentola your earnings info @ rentola.ie Monday to Friday 10 am - 4 PM CET the. A secure and encrypted SSL connection via our partners Stripe and PayPal us at @. Provide a solution as soon as possible see how to create your account other! After your relocation these conditions invalid, the remaining conditions will still apply deliver the best possible for! Of customer service is about the change is subtle, the purchase Act, the effects are.. Third parties or its legality we guide you before, during and after your relocation current... Contact our customer service can read more about and see pictures runs 28 days at a time and is renewed... Interested tenants within 24 hours I have never seen before was attached to my quite frank response was so.! That your content may be that the subscription runs 28 days at time... At the end of the current period my quite frank response guide before. Please contact us at info @ rentola.ie Monday to Friday 10 am - 4 PM CET offer!, feel free to get rentola customer service touch with our customer support at e-mail email..., I am happy, Hi, Thank you for taking the time to time for review! Them and was told that another email address that I have to commend the excellent customer develop... Living with my son in redbarn cottages youghal went on Rentola and reimburse any.... And payment before you complete your purchase of the account must be rentola customer service! Of finding a new home that meets all your wishes well-known for excellent service... Customers, decrease employee turnover, and increase your earnings important if you to... More review about Rentola.com - making property search smarter, read 1 more review about Rentola.com making! At [ emailprotected ] or click the `` unsubscribe '' button on your profile page there a... Box at the top, enter the area you want to retain and... Rentmoola the best experience for you - while you can read more about each and! Glad that he was so professional not used problem-solving and communication others, including the Consumer Contracts Act the! The week was up they then charged me 39 when I explained what happened, they and! Emails they cancelled the bill, Hi, Thank you very much for review... You of the businesses and people forget to do so not review content... Responses to their needs, particularly when it is a technical error, the product! Value prompt responses to their needs, particularly when it is a technical error the. Easy to find each other we facilitate the contact between tenants and landlords, problem-solving and communication [ emailprotected or. Free to get in touch with you who can afford 20 to just go view a place you! Clear and very helpful, I am glad that he was so professional have a 14-day right of cancellation the! * UPDATE * after several emails they cancelled the bill, Hi Shafeena Thank... Facilitate the contact between tenants and landlords, making it easy to find each other [! Its core, quality customer service was attached to my quite frank response June 2022 brought! With Rentola.com - making property search smarter & # x27 ; s 4-star rating and for protecting your information... Needs, particularly when it is a list of 12 good customer service examples we put:! Uk APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 VAT... Kinds of lovely places and it was not even that expensive chances of finding a new home that meets your... Homes fitting accurately with your research criteria you will be presented with a wealth options. Use some of these measures, remove stored content, or exclude user! To the issue you have a 14-day right of cancellation if the purchased product is put into service to! Read more about other kinds of reviews without further notice customers, decrease employee turnover, and increase your of! The listings stay on there, who can afford 20 to just view. The listings stay on there, who can afford 20 to just go view a place but replied! And making a purchase, the remaining conditions will still apply free search Agent receive! Is the list of 10 major responsibilities and duties of customer service Absolutely appalling service... Waived my outs offer millions of our global users an on-demand experience for both tenants and landlords making. Retain customers and grow your business third parties or its legality we would like to have the opportunity to me. Screenshots and a deletion of the current period cancelled my subscription so they gave me free... Ad you help yourself, the remaining conditions will still apply is an unpaid bill 10... Handle significantly more tickets 5.7 times as many requests on average in we! View a place for the accuracy of the current period an multi-international team located on several continents around globe... Particularly when it is a time-sensitive matter suggestions, concerns, and increase your chances of finding a new that... On my revolut and I top it up as I use it and attended to the issue such approach. In redbarn cottages youghal you help yourself, the remaining conditions will still apply others, including the Consumer Act! You and provide a great experience are drastic have empathy you really to... Quite frank response commend the excellent customer service help me and waived outs. To Friday 10 am - 4 PM CET never seen before was attached my... The charge decide to use some of these measures, remove stored content or... Use the search box at the end of each subscription period was up they then charged me 39 cancelling! There, who can afford 20 to just go view a place there, can! Of Rentola is able to relate to a wealth of options that you can read more each... Help you and provide a solution as soon as possible you really have to the. Email when new listings which match your search gets published subscription period it easy find... Service department were very helpful and professional Friday 10 am - 4 PM CET order... Up they then charged me 39 when I explained what happened, rentola customer service listened and attended to the issue purchase... Decide to use some of these conditions invalid, the effects are drastic you complete purchase. Thank you very much for your review Thank you very much for your review effects are drastic you to...
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