Shipping details is listed on the product pages. Please contact our customer service team to request an RMA. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. save money. Items due to transit damage may be subject to return after inspection. International customs regulations Free Shipping & Returns. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. All returns must have an RMA number. We apologize for any inconvenience. I will be seeking a new vendor immediately. I downloaded the app and placed my first order yesterday. we are unable to make changes to your order content. (April 2022) Home; Holiday Sales. US does not charge customs on packages with value less than $800. Depending on where in the world you live and how big your order is. If product is damaged due to personal reason, it is not eligible for return. please take pictures of your order within 48 hours after you received it and send it to customer service. Marketplace Return Policy As you can see these shipping times are incredibly quick. . You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. If your product falls under the below special categories, additional terms may apply: 1. Refunds will be issued upon completion of inspection of your return. All from home, therefore you dont even have to leave the house. In order to ensure the successful return of points, please complete account email verification first. Dont like the product, buyers remorse, etc. US doesn't charge duty for packages <$800 in value. Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. Modify Order Anyway, l received the cooker before l received the email answer. Please be sure to double check the expiration date or shelf life of the product. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago Shipping from Yamibuy can take anywhere from 3 days up to 8 days. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. Ordering from Yamibuy is reliable and wont cause any issues. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Customer Service All sales are final and cannot be refunded or exchanged. Products that caused allergic reaction due to personal health condition. What a garbage way to treat a new customer. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. Glad I came across these reviews. And this is backed by many tests from experts. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors; Yamibuy does not have the ownership of such items. A place to discuss beauty brands, cosmetics, and skincare from Asia. That being said, if you have to personally collect it from customs, youll also have to open it in front of customs which could lead to the makeup/skincare being thrown away if it doesnt meet EU standards thats why I always order Yesstyle and Jolse to make sure everything arrives without customs being involved! My order EST delivery is today but did not receive my order. __("sellers") : __("seller") }}, {{numTotalView > 1 ? Can't find a code? My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. UPS is a giant fucking scam. Terrible system and customer service!!! If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. Read the entire delivery page for more information on Yamibuy shipping. We may earn a commission when you use one of our coupons/links to click My Orders Or you can contact customer service to cancel your order before it's shipped. If a restocking fee is charged, it will be deducted from the total refund amount. In most cases your refund will automatically go back to the original form of payment used for the purchase. Verified Used 398 Times. or in the USA ??? YamiBuy. Create your referral link inside your Yamibuy account and share it with friends. Reasons such as: Unable to use the product due to allergic reaction. Tip. Thank you for your understanding. Then ship the products to your preferred location. Product that are altered, washed, or worn are not eligible for return. We appreciate your understanding. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. If the items describe are wrong please contact our customer service and we will help you further. ), Thank you for the info! you may request a return within the return period. FedEx delivered it to the wrong address. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. That's cheating and unfair to customers airing their views or looking for feedback of others. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". Products that are missing parts, missing or altered labels, missing or altered serial number. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. I had this problem in the past, where I couldnt find a product I really wanted to try. Clearance products that were advertised as near expired or marked with imperfection. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Yamibuy offers a 30-day return policy on most items. Products that caused allergic reaction due to personal health condition. Note:Additional Return Policy Terms listed on the product page may apply. If there is no recipient on delivery, Customs policies vary widely from country to country. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. Refunds will be issued once we have verified the damage or quality issue. 1. Its quite easy to use a sourcing agent. Refund will be issued upon completion of inspection of your return. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. Signature requirement Email: Marketplace@yamibuy.com. If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. ), UPS and DHL are the worst shipping companies. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today merchant website to ensure validity before making a purchase. Thats how easy it is. HELP. Ive ordered from Yamibuy many times in the past, and all without any issues. Please ensure you are available to receive the package on the first delivery attempt. How to Design a Return Policy. Sourcing agents are people that order the products from the US. yami?? Any remove or scratched off authentication mark is ineligible for return. Its easy to order from them while also knowing its handled by professionals. Shipping is fast and arrives within a few days. Within a couple of minutes, your order is placed. Your refund will be issue back to the original form of payment that the order was placed. If product is damaged due to personal reason. See Details. Join the Yamibuy email subscription list to get special offers in your inbox. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. The email format is not correct, please re-enter! Note: If you are returning for personal reasons, when seller receives product with any damage or without seal. We recommend that you keep all articles within the first 30 days receipt of shipment. If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. I cannot believe how high it is! If the items are out of stock, we will process a refund for you. Learn more, Your suggestions help us improve together, Please contact to Are sold and delivered solely by third party vendors ; Yamibuy does not charge customs on packages with less! A return within the return period is charged, it is not eligible for.! Or without seal Yamibuy does not have the ownership of such items account email verification first you for your.! Any damage or quality issue cases your refund will automatically go back the. Keep all articles within the first 30 days receipt of shipment please re-enter from to! Make changes to your order is first then the original payment method the entire page... 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